Chooks To Go or its company and owners doesn’t pay me to write this. I understand that the brand and its product can be promoted through this article but my aim in writing this blogpost is not to promote the product or a brand but to rant my experiences with the Chooks To Go employees and its product.
Since late 2007, I was already a fan of the oven-cooked chicken product of the Ormoc Bounty Fresh in Ormoc City. It was our favourite viand in our lunch every time we were in Ormoc City.
Actually, we were there in Ormoc City once in a week for the dialysis session of our aunt in a dialysis center in Ormoc City.
My Aunt, Dialysis Session and Dialysis Centers
My aunt was suffering with kidney failure, so she needed the dialysis procedure as the substitute to her failed kidney. She underwent dialysis since early 2007 in Chong Hwa Hospital (I don’t know if the spelling of the name of the hospital is right. May be its name is Chong Wa Hospital or Chung Hua Hospital or Chung Hwa Hospital. Whatever). We realized that staying in Cebu for the dialysis was more expensive than attending a dialysis sessions here in Leyte. So we decided to transfer our aunt to a dialysis center in Ormoc City (I forgot the right name of it. It’s Asian Renal Center, I think, or let’s just call it with that name).
Ormoc City, by the way, is 120 kilometers from our home in Malitbog–Southern Leyte via the Bontoc – Bato highway but is more than 130 kilometers when passing through Maasin City.
The doctor who is a specialist in the health of kidney and at the same time the director of the Asian Renal Center in Ormoc City told us that our aunt should undergo a dialysis session twice a week. But since, we don’t have enough money to finance the twice a week dialysis session, we decided to bring our aunt in that center just once a week.
By the way, there are two doctors who are manning the Asian Renal Center in Ormoc City. One is the specialist in Kidney and the other is a general practitioner who supervises the dialysis procedures. There are also nurses and technicians in the center.
And we were spending at least 5,000 pesos in Ormoc City at that time. The expenses include fees for Asia Renal Center services, medicines, food, diesel, and for the driver.
We admire and appreciate the way the personnel and the doctors in Asia Renal Center in Ormoc City treated us. But when we heard that the convent of the Maasin Cathedral of the Roman Catholic Church in Maasin City near the City Hall offers dialysis services to renal patients who are not priests, we immediately transferred our aunt there. We needed to find ways to save money and a dialysis session in a place nearer to our home is less expensive than going to Ormoc City. Maasin City is just 40 kilometers from our home compared to a more than a hundred kilometers when going to Ormoc City.
I don’t know if the dialysis center of the said convent is licensed to offer dialysis procedure to renal patients. What I know is that that center has been established for the priests in the Diocese of Maasin who are suffering renal problems.
Our aunt started to underwent dialysis treatment in the convent on March last year. And just after a year, my aunt died.
Chooks-To-Go on TV Ads
We started to notice an ad introducing the Chooks-to-go after our wedding.
Our wedding was held in the house of worship of the Iglesia Ni Cristo – Hinunangan Locale on June 20, 2008 while the town of Hinunangan, which is located in the Eastern part of island of Leyte, was under a typhoon signal of Typhoon Frank.
And just for a little trivia, the high waves and strong wind brought by Typhoon Frank caused the sinking of the Princess of the Star (if my memory is right).
Soon as my wife saw the ad, she immediately requested me to buy one. I then told my wife that she already tasted the oven-cooked chicken of the Chooks-To-Go before we got married. I reminded her that Chooks-To-Go was the previous Bounty Fresh. And up to now, the brand of the chicken of the Chooks-To-Go is still Bounty Fresh.
At that time, a Chooks-to-go store was already established here in Maasin City near the Maasin City Seaport along Tomas Oppus Street which is now in front of the LBC branch. After several month, another store was opened along the Kangleon Street in Abgao (is it Kangleon street?). Then later, another one was opened in Barangay Asuncion at the corner of the highway and the street going to the Southern Leyte Provincial Capitol.
Its store in Barangay Asuncion is where we buy Chooks. We avoided buying from the stores near the seaport and the one along Kangleon Street after we experienced buying half-cooked Chooks in those stores. We also avoided buying Chooks in its store in Malitbog-Southern Leyte everytime we were there in Malitbog after its store personnel sold me a spoiled Chooks. It happened before the temporary closure of all its stores here in Southern Leyte which started on the Holy week of this year.
Chooks-To-Go in Hinunangan
We really love the Chooks so every time we have problems in preparing food, we just run to its store and buy one.
But, just like what I said above, all its stores here in Southern Leyte underwent temporary closure. The store personnel in Sogod-Southern Leyte told me that there was a nationwide renovation of its stores including its management and personnel.
Now, after its reopening, I bought Chooks here in Hinunangan-Southern Leyte for four times already.
On the first time, I noticed already that the Chooks sold were not properly cut. What I mean is that it was cut into pieces but all the pieces were still connected to each other. On the next time, I told the store personnel to cut the Chooks properly into small pieces but to my dismay, it was cut similar to what she did before.
On the third time, I again told her the same request and told her also that I was dismayed after knowing that she did not listen to what I requested before.
She told me that it was actually the instruction given to them by the management… and that she was just following the instruction.
So, I asked her, if she could cut the Chooks in a way as what I requested. She answered me, yes. So, I was expecting that the Chooks was cut according to my request. However, when we went to eat the Chooks, we again noticed that it was cut the same way it was cut before.
Yesterday, I bought again one. I requested again the same. I again told her all my embarrassment to what she did before. But she argued that she could only do according to the instruction of the management for the presentation purposes.
In a respectful manner, I told her to cut Chooks just as what I always requested. I even explained how… and why I requested that. I also told her that I don’t need the presentation that she’s talking about. I even reminded her that there was nothing wrong about my request, and that I am a customer and I should be given even a little value by giving me a little favor. But still, this store clerk did what she always did to me.
I wonder if my request is wrong. I just want them to cut the Chooks in smaller pieces and each of these pieces should be separated from the others so that we would not need any knives when eating it.
I love the Chooks but I hate what this woman is doing to me. If only there is another Chooks-To-Go store here in Hinunangan other than this existing store along the highway, I will try to buy from there and I might be given value as its patron.
After eating the Chooks, I went back to the store to get any phone number or email to contact with but found nothing. I checked its plastic bag or wrapper but there was no contact number or email printed on them.
Maybe its management do not need our suggestions… They do not need to know our complaints… They do not need our help in improving their services and products.
Doesn’t the Chooks-To-Go need customers? I wonder if they’re happy to hear people say that they have a good product but have a bad service.
Hope to hear from them. Hope to receive better treatment from them. Just love to eat their Chooks.
And to all of you…. Thank you for reading this blogpost. Thank you also for visiting my Make Money Online blog. Hope to hear from you too.
God bless you all.
Note: This blogpost was written using Microsoft Word 2010 and was published to the SELaplana blog using the same software.